Advice for owners who are unable to travel to their ownership weeks whilst Government restrictions are in place:
- Check for cover with your travel insurers
It may be possible for you to claim your maintenance fees as accommodation costs under the terms of your travel insurance. Individual insurers will have their own policies with respect to whether timeshare maintenance fees are covered or not. Please contact firstname.lastname@example.org if you need proof of your accommodation dates.
2 Bank your weeks with an exchange organisation
If you are unsure whether you will be able to travel or not, our advice would be to bank those weeks with either RCI (if you are a member of that organisation) or Dial an Exchange. Various costs will or may be payable depending upon which organisation you use and the length of time in advance that you bank your weeks. However, in both cases, it will be possible to take your exchange weeks within two to three years of you banking your weeks (subject to the terms of the respective organisation).
Contact details for the respective exchange organisations are as follows:
Telephone: 0345 60 86 380
Dial an Exchange
Telephone: 01756 749966
Interval International (for Lakelands Owners Club only)
Website: www.intervalworld .com
Telephone: 0844 701 4444
3 Request an internal exchange for later in the same maintenance fee year
Owners are able to request an internal exchange for occupancy later in the same maintenance fee year, subject to the request being made at least 8 weeks in advance of their occupancy date and to there being available inventory into which to exchange.
All internal exchanges are subject to an a transaction fee of £70, which applies to each block of weeks you are moving. For example, if you own two weeks in June and you would like to take those weeks in December, the charge would be £70 for arranging the internal exchange. However, if you wanted to take one week in October and the other week in December, the charge would be £140, as that would represent two separate bookings.
If you would like to enquire about availability for an internal exchange, please contact Resort Solutions on email@example.com
For owners suffering from a significant reduction in income
We all recognise that the current situation will be placing additional strain on some household finances, particularly those with jobs in industries that have been particularly hard hit by the coronavirus outbreak, those with small businesses of their own and the self-employed.
If there are any owners who are experiencing extreme financial hardship, they should contact Resort Solutions on firstname.lastname@example.org to see what additional arrangements can be made. Every effort will be made to give owners time to pay their fees. We would not expect to extend credit terms beyond the normal terms offered under the Direct Debit facility except in proven cases of genuine financial need.
Some owners are suggesting that timeshare Clubs should give a refund on maintenance fees in the event they are unable to travel to their resort whilst Government restrictions are in place. Unfortunately, we are not able to soften the unavoidable message that maintenance fees on owners’ weeks cannot be refunded in the event owners are unable to occupy their weeks. The Committees of our Clubs are all having to make difficult decisions to navigate these uncharted waters and ensure that your resort can continue to offer fantastic holidays when we come through this global emergency.