Resort Solutions Ltd, along with your Committees and local management teams are continuing to review the evolving situation with COVID-19 across all resort territories, and of course for our team here in the UK.
As things are changing so rapidly, we must reiterate that the best advice is to check official websites for information about travelling to Spain and Portugal and about travelling to / from the UK.
Following the update from the UK Government on Monday 16th March advising against all but essential travel, it is now unlikely that members will be in a position to travel to resorts for several weeks and potentially longer. In these circumstances we advise that in the first instance you should contact your travel insurance provider to fully understand your coverage.
Alternatively, if your occupancy date is later in the year and you are simply not happy to travel because of your personal circumstances, you should consider depositing your week with an exchange provider (RCI, Dial an Exchange, Interval International) to use at a later date to a destination within their resort portfolio. In addition, Resort Solutions will continue to offer internal exchanges to your home resort for use later in the same financial year in line with our standard procedures.
People due to travel in the next 7 days
If you are due to travel within the next 7 days and need further assistance please contact Resort Solutions for advice by email on firstname.lastname@example.org or on 01858 431160.
We would ask that guests with a forward travel date of 8 or more days continue to monitor the official government websites.
We would also appeal to all members to be respectful to the staff onsite and when calling the UK office. These are unprecedented times and on behalf of all members we are all trying to ensure the long-term viability of you Club.