2012 RCI QUALITY AWARDS
RSL is committed to ensuring that Owners enjoy quality holidays and we are delighted to announce that the following resorts have been recognised by RCI as delivering excellent standards in quality and hospitality.
Club Las Calas
The Alto Club
Diamond Club Calypso
Diamond Club La Cumbre
Club Le Bristol
Haven Court
Monte Carvoeiro
Club Playa Flores
Well done to all the onsite teams who have worked so hard to provide a wonderful holiday experience for Guests and Owners alike!
361 Launch Party
The grand opening of 361 (formerly El Rincon) took place on Saturday 25th June 2011. Owners and guests on site were invited to join the celebrations with Rachel and her team, Adam Johnson the Chairman and Committee member Mike West. Sarah Eden and all her team will offer you a warm welcome and look forward to serving you from their new and exciting menu. We wish them every success.
Refurbished Apartments Grand Opening
The next phase of refurbished apartments at Monte Carvoeiro Club in Portugal has now been completed by Resort Solutions at a cost of £250,000. The grand opening took place on Saturday 5th February, attended by owners, staff, guests and suppliers, the sun shone brigthly and everyone waited in anticipation before the ribbon was cut by owner Mr. Bury.
Feedback from owners on site was exceptionally positive, "splendid, first class", "five star luxury", "just no comparison to what we had".
If you are interested in owning at this luxurious resort in the beautiful location of Carvoieo, Algarve then just contact Resort Solutions for more information.
Travel Plus Travel Insurance
Resort Solutions via Fehnert plc have teamed up with Travel Insurance Specialists, P J Hayman & Company Ltd, to bring you Travel Plus travel insurance.
When you enter the Travel Plus travel insurance website you will be dealing with P J Hayman & Company Ltd who are authorised and regulated by the Financial Services Authority. (FSA registration number 497103).
Travel Plus is the complete travel insurance package, designed for individuals, couples and families to provide peace of mind when travelling abroad. You can get an instant quotation and immediate cover online – Click Here Special features Single Trip & Annual Multi-trip: cover options to suit your needs Cover up to age 85 (Single Trip): Annual Multi-trip to age 79 (Standard) and 69 (Premier Plus) BONDPLUS: cover due to financial failure of your travel/accommodation provider FREE cover for children: U18s and U23s in full time education Independent travel for children: under multi-trip “family” cover Online medical screening: for those with existing medical conditions Medical emergency helpline: available 365 days a year Generous discounts: for deleting covers you may not need Cancellation rights: 14 day money back guarantee Full terms, conditions and exclusions are available from the Travel Plus website.
Club Las Calas win RADA Awards
Our congratulations go to Rachel Littleworth, the Sales Manager of Club Las Calas in Lanzarote, who has received an award for 'Manager of the Year' from RADA (RCI Award for Developer Achievement), in recognition of the excellent results from her Sales Team.
In addition to this award, a member of her Sales Team, Julie Leonard, also received 'Sales Person of the Year' Award.
Rachel is pictured here receiving her award from RCI's Anna Bentley and Marj Anderson.
2011 RCI QUALITY AWARDS
RSL is committed to ensuring that Owners enjoy quality holidays and we are delighted to announce that the following resorts have been recognised by RCI as delivering excellent standards in quality and hospitality.
RCI Gold Crown Award
Las Calas
Alto Golf and Country Club
RCI Silver Crown Award
Diamond Club Calypso
Diamond Club La Cumbre
RCI Hospitality Award
Monte Carvoeiro
Well done to all the onsite teams who have worked so hard to provide a wonderful holiday experience for Guests and Owners alike!
NVQ Success
Resort Solutions has seen its investment in two school-leavers pay off after they passed NVQ certificates in Business and Administration.
Luke Hosea, who was initially employed as sales administrator trainee and is now the sales administrator within the sales team, and Rosy Robinson, initially employed as customer services trainee but who moved to Resort Solutions accounts team undertaking the role of accounts assistant after displaying a flair for numbers, both received the certificates.
Resort Solutions also invests in offering training opportunities to staff with a length of service.
Two members of staff recently achieved NVQ Certification. Mercedes Finning, who has worked for the firm for 12 years, achieved a NVQ Level 2 in Business Administration and Claire Moore, who has worked there for nine years, passed the NVQ Level 2 in Customer Services.
In light of the success of the apprenticeship scheme, Resort Solutions have recently employed a third apprentice, Emily Cunningham, who is studying her NVQ Level 2 in Business Administration over the next 12 months.
In addition to the NVQ qualifications Resort Solutions are sponsoring both Luke and Rosy (pictured) to undertake their AAT (Association of Accounting Technician) Certification.
Team effort – pictured: back, Emily Cunningham, Luke Hosea and Claire Moore. Front, Rosy Robinson, operations manager Ellie Merrill and Mercedes Finning, of Resort Solutions in St Mary’s Road, Harborough. (Picture by the Harborough Mail: Andrew Carpenter)
